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New Location Now Open & Serving Morganton, NC and the Greater WNC Area

Heat Pump Service

24/7 heat pump service when you need it most.

24/7 Fast Reliable Heat Pump Service

Experience peace of mind with our 24/7 fast and reliable heat pump service at Gwyn Services. We understand that heating emergencies can happen at any time, which is why our team of skilled technicians is available around the clock to address your needs promptly and efficiently. Whether it's a sudden breakdown in the dead of night or a malfunctioning heat pump during extreme weather conditions, you can count on us to provide swift and dependable service to restore comfort to your home. With our commitment to excellence and quick response times, you can trust us to deliver the quality service you deserve whenever you need it most. Contact us today for fast and reliable heat pump service that you can rely on 24 hours a day, 7 days a week.

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Heat Pump Service

What failures occur with most heat pumps?

Several common failures can occur with heat pumps, which may require professional attention to resolve:


  1. Refrigerant Leaks: Over time, heat pumps can develop leaks in their refrigerant lines, leading to a decrease in system efficiency and cooling/heating capacity.
  2. Faulty Compressor: The compressor is a critical component of the heat pump system. If it fails, the heat pump may not be able to adequately heat or cool your home.
  3. Defective Reversing Valve: The reversing valve is responsible for switching the heat pump between heating and cooling modes. If it malfunctions, the system may become stuck in one mode or fail to switch properly.
  4. Electrical Issues: Faulty wiring, capacitors, or relays can cause electrical problems in a heat pump, leading to issues such as failure to turn on, frequent cycling, or erratic behavior.
  5. Frozen Evaporator Coils: If airflow is restricted or insufficient, the evaporator coils in the indoor unit may freeze, reducing the heat pump's effectiveness and potentially causing damage to the system.
  6. Thermostat Problems: Malfunctioning thermostats can lead to incorrect temperature readings or improper system operation, resulting in discomfort and reduced efficiency.
  7. Outdoor Unit Issues: Damage to the outdoor unit, such as debris buildup, fan motor failures, or coil damage, can impair the heat pump's ability to transfer heat effectively.


Regular maintenance and prompt repairs can help prevent these common failures and ensure that your heat pump operates efficiently and reliably. If you notice any signs of trouble with your heat pump, it's essential to contact a qualified HVAC technician from Gwyn Services for diagnosis and repair.


Gwyn Services - HVAC Experts - American Standard
  • Energy efficient equipment
  • 10 Year Warranty
  • Smart control options
  • Residential and commercial matchups
  • Financing options
American Standard HVAC
American Standard Heating & Cooling - Energy Efficient HVAC Systems

Should we get a new heat pump?

Deciding whether to invest in a new heat pump depends on several factors, including the age and condition of your current system, your home's heating and cooling needs, and your budget. Here are some considerations to help you make an informed decision:


  1. Age of Current Heat Pump: If your current heat pump is nearing the end of its expected lifespan (typically around 10-15 years), it may be more cost-effective in the long run to replace it with a newer, more energy-efficient model.
  2. Frequency of Repairs: If your heat pump requires frequent repairs or is experiencing significant issues, it may be a sign that it's nearing the end of its usable life. In such cases, investing in a new heat pump can save you money on repair costs and provide greater reliability.
  3. Energy Efficiency: Newer heat pump models are typically more energy-efficient than older ones, meaning they can help you save on your heating and cooling bills over time. If your current heat pump is inefficient or struggles to keep your home comfortable, upgrading to a newer model could lead to significant energy savings.
  4. Comfort and Performance: If your current heat pump is no longer able to adequately heat or cool your home, or if you're experiencing issues such as uneven temperatures or poor indoor air quality, a new heat pump may be necessary to improve comfort and performance.
  5. Environmental Considerations: Newer heat pump models often use environmentally friendly refrigerants and are designed to minimize carbon emissions, making them a more sustainable choice for your home.
  6. Financial Incentives: Depending on where you live, there may be financial incentives available for upgrading to a more energy-efficient heat pump, such as rebates or tax credits, which can help offset the cost of installation.


Ultimately, it's best to consult with a qualified HVAC technician from Gwyn Services who can assess your current system, discuss your needs and preferences, and recommend the best course of action for your specific situation. We can provide you with expert guidance and help you determine whether investing in a new heat pump is the right decision for your Winston-Salem, NC home.


Proudly serving Winston-Salem, NC and surrounding communities since 1972

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Why Choose Gwyn Services?

Locally Owned & Operated

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